- Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)
- Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)
What are your international shipping times?
- Standard International can take up to 21 business days*
- Expedited International can take up to 10 business days*
*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.
What is the typical production time?
3-4 business days for all products with the exception of prints and stationary, sherpa blankets and special order custom work (items not in-stock).
Why are orders not consolidated?
We work with multiple warehouses since our move to the USA. To give you the best pricing and quality, your products may not be shipped from the same destination.
What does "flat rate" mean?
It means that you will be charged a certain rate for a product no matter what the specs are for your product. Take, for example, small package: the shipping is set at $9.99 and then goes to large package $14.99 - no matter where you're shipping to within the US. Canadian shipping is also set rates, but additional DUTY and TAX are not always predictable and the responsibility of the buyer.